Why is/are my order(s) not being fulfilled?

17 Oct 2016

Why is/are my order(s) not being fulfilled?

  1. Be sure your Account Settings are updated, orders will not be Auto-fulfilled if that option is “OFF”.
  2. Be sure that your payment method (Credit, Debit, Paypal) is valid and has sufficient funds.
  3. Check your “Needs Attention” tab on your Orders page in-app. Your order cannot be fulfilled if the shipping address is invalid. This order will appear in the “Needs Attention” Tab on your Orders page in-app. You will be notified by email if this happens, which will require an update before moving the order into queue. Your order will remain paused, and will be processed as soon as the address is updated.