You will have up to 24-hours from when the order is submitted to cancel the order. This must be done manually in your Shopify Orders tab, by following these 3 easy steps:
- Click the order number in question
- Click “Cancel Order” (3-dotted line, top right)
- Refund (optional)
Once the 24hr period has passed, all orders are finalized and in production. Viralstyle cannot cancel your customers orders, this is the seller’s responsibility.