How long do I have to cancel an order?

17 Oct 2016

How long do I have to cancel an order?

You will have up to 24-hours from when the order is submitted to cancel the order. This must be done manually in your Shopify Orders tab, by following these 3 easy steps:

  1. Click the order number in question
  2. Click “Cancel Order” (3-dotted line, top right)
  3. Refund (optional)

Once the 24hr period has passed, all orders are finalized and in production. Viralstyle cannot cancel your customers orders, this is the seller’s responsibility.